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David Immanuela
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Knowledge Management SaaS with AI Assistant
Software as a Service
I designed a Software as a Service product in the field of knowledge management using an AI assistant to provide suggestions, summarize discussions, and recommend files.
CLIENT
KMPlus Consulting
TIMELINE
January 2024 (2 weeks)
PLATFORM
Web App & Mobile App
At the beginning of 2024, I got a new task from my product manager to initiate a new product from KMPlus, which operates in the software as a service market under the name KMX Technology. This product is a knowledge management platform with the implementation of AI Assistant.
About KMX Technology
KMX Technology is a new software-as-a Service product created by KMPlus Consulting with the main function of being a knowledge management platform equipped with AI. The initial features planned for this platform include social media, knowledge maps, repositories, and AI assistants. The main selling point of this platform is that the AI assistant will help users to provide suggestions, summarize group discussions, and even search for files based on the prompts given.
My role
I was the solo designer for this project, starting from discussing with the product manager, doing research, and carrying out the design process.
Process
Discuss with Product Manager
My product manager invited me to initiate a new project from our company for a new software as a service platform. We started from the company's core business, which emphasizes knowledge management, so this platform initially focused on that. I feel happy because he, who is the head of product at the company, entrusted me to work on this project from the start together.
Our first meeting discussed the background and general concept of this project initiation. We do the documentation on Notion to exchange references. The second meeting discussed the structure and features that could be provided from this platform. Then the third meeting discussed a design style that was in line with the goals of this platform—modern and minimalist.
Information Architecture KMX Technology
Competitive Analysis
Currently in Indonesia, there is no SaaS platform that focuses on knowledge management as a competitor. Therefore, I am trying to look for other SaaS platforms with certain scenarios that are similar to the features that will be created.
Competitive Analysis
UI Inspiration
In my third meeting with the product manager, we exchanged references about design components that could be applied to the features to be created.
Sharing UI References
Designing
Previously, we had created a similar product regarding knowledge management for Pelindo (Portaverse). Therefore, we took the same scenario for KMX's features by revamping the UI components to make them modern and minimalist.
Especially for the AI Assistant feature, this is a new feature, which is also the main value of this platform. Some scenarios that are needed in this feature include personal threads, collaborated threads, and situations where the assistant sends a file.
The Product
Feeds (Social Media)
A feature enabling employees to share ideas, collaborate, and communicate within the company's internal network.
Post
Users can express themselves and share ideas through posts.
Ask the Expert
Users can ask anything, which will later be answered by colleagues who are experts in their field.
Polling
Users can share polls to get answers from colleagues.
After Action Review
Users can share the results of a review of an activity that is already underway.
Article
Users can share more complete and structured ideas in the form of articles.
Knowledge Map
A feature that displays a knowledge map of the company, ranging from the highest organizational level (parent company) down to the smallest subsidiary divisions. This map visualizes the distribution of existing knowledge across the entire corporate structure.
Organization Brain (Repository)
A feature for managing shared storage spaces within the company and personal storage for individual employees. The uploaded document will be studied by AI. It can recommend a file if there is a prompt that matches the contents of the document.
AI Assistant
A feature that helps users by providing suggestions, summarize group discussions, and search for files based on the prompts given.
Individual Chat
Users can ask anything to the AI and it give them some suggestions based on their prompt.
Collaborative Chat
Users can make a group or collaborative chat with others to use the AI together in the same room chat.
Ask Document
Users can ask the AI to give them related documents based on their prompt started with "/document".
Reflection
I really enjoyed working on this SaaS project because it gave me a lot of new experiences. There are two main things that I can reflect on and learn from this project:
Being the solo designer for this project gave me a new experience. I am happy because I can freely explore in designing the new products. But there is a challenge in completing this project, which is quite short without being able to share tasks with other fellow designers. Here I learned to breakdown which components are needed and prioritize the work so that it can be done efficiently.
The application of AI in product design is also the first experience I had. I learned to dig deeper into how AI works, use cases, and its benefits. It turns out that AI can provide very useful benefits in user workflows. I am very interested in following the future developments in AI.
© 2024 by David Immanuela